FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free
shipping from our warehouses in Asia and in the USA.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
LOST/MISSING PACKAGES
SOLENE is not liable if the incorrect address is placed during the checkout
process. Please make sure that your billing and shipping address are correct before
processing your order. If we have made an error we will fully take responsibility for the
original order that was made for you at no charge.
SHIPPING TIME
Shipping time is 10-15 days.
● This doesn’t include our 1-3 day processing time.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-3 business days for the tracking information to
update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate
packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at support@solene-shop.com
and we will do our best to help you out.