We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note the customer shall bear the shipping costs of the product to the warehouses
unless the product is damaged or doesn't meet the description.
Unfortunately, we cannot accept returns on sale items or gift cards
To start a return, you can contact us at support@solene-shop.com. If your return is
accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@solene-shop.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is
defective, damaged or if you receive the wrong item so that we can evaluate the issue and
make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once
the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the
refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card
company to process and post the refund too.